Parts Advisor in Syracuse, NY at Five Star Equipment

Job Description

Do you have an interest in construction equipment? Do you like being part of a great team and dream of having a career where meaningful work provides you with immense job satisfaction as well as a highly competitive compensation package? You can have all of this and more at Five Star Equipment, Northern PA and New York State’s John Deere Construction and Forestry Equipment Dealer.

Five Star Equipment has an exciting opportunity for a Parts Advisor in our new, State of Art Syracuse, NY location. Our ideal candidate will have superior customer service skills and experience in building and strengthening relationships with customers.

The Parts Advisor is a branch position assisting the branch’s General and Operations Manager, working as the “face of the branch” for the Parts & Service Departments.  The Parts Specialist will foster brand loyalty by providing accurate and timely technical support and offering equipment service programs to customers. Sales experience a plus, as the Parts Advisor will offer service program upsells as a problem solver when the opportunity exists. Strong phone communication skills are important.

Job Duties/Responsibilities may include, but are not limited to:

• Researches part specifications using computer or internet. Quotes prices and part numbers from inventory.
• If part is not in stock, places orders with manufacturer and notes special circumstances if needed.
• Completes accurate and timely sales slips, contracts. Obtains payment credit authorization, etc. as customary.
• Monitors, advises and directs Parts Advisor employees.
• Assists with arranging delivery of larger parts. Restocks new inventory and returned customer items if they are approved for refund. 
• Provides strong customer service, expedites requests and do so within the scope of the position duties.
• On as requested basis, takes a complete and accurate physical inventory at the Branch.
• Actively participates in the company’s safety mind frame, is aware of one’s surroundings and wears all PPE at all times.
• Attends mandated training whether on or off site or online and completes training materials.
• Other duties as assigned.

• 3 to 5 years’ experience in parts. Heavy equipment experience preferred.
• Understands factors facing customers and their equipment such as time, work conditions, physical demands, etc.
• Understanding of mechanical and technical terms.
• Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.