Mobile Service Technician in Lawton, IA at Agrivision Equipment

Date Posted: 8/11/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lawton, IA
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:
    8/11/2020

Job Description

Department: Service

Reports to:  Store Manager

Supervises: None

Primary Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Field Manager Parts & Service, Store Manager or Shop Foreman.

Responsibilities:

  • Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
  • Participates in required Service EDUCATE Training programs
  • Supports customer clinics
  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties

Qualifications:

  • 4+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced or Master Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; CDL (Commercial Driver’s License) preferred
  • Fork lift license preferred

Benefits:

  • Comprehensive benefits package including medical, dental, life, disability insurance, paid-time-off (PTO) and 401K with match

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