Mobile Maintenance Service Technician in Cockeysville, MD at Finch Services, Inc.

Date Posted: 4/25/2021

Job Snapshot

Job Description

Purpose:

Repair, diagnose, and service equipment in an efficient and accurate manner at the customer's home and in the shop as needed. Complete paperwork in a timely and thorough manner. Able to follow directions/processes and provide a high level of customer service. Perform confidentiality both in and out of the dealership. 

Responsibilities:

  • Performs routine maintenance on customer equipment.
  • Participates in required Service EDUCATE Training programs.
  • Supports customer clinics.
  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order.
  • May promote and sell dealer service programs directly to customer.
  • Maintains current knowledge of John Deere and competitive products.
  • Maintains condition of mobile service vehicle, inventory, tools and equipment.
  • Follows all safety rules and regulations in performing work assignments.
  • Completes all reports and forms required in conjunction with work assignments.
  • Accounts for all time and material used in performing assigned duties.
  • Ensures certifications and training are kept current (i.e. forklift, license, permits, DOT Card, etc.)
  • Use technology programs supplied like Market Service Time, job codes, Intranet, etc.
  • Meet and maintain training requirements based on technician training outline sheets.
  • Perform additional duties not specifically listed.

Qualifications:

  • High School Diploma and two (2)+ years of experience performing service repairs.
  • Outstanding interpersonal and customer service skills.
  • Ability to perform required maintenance using special tools and equipment following Technical Manual procedure.
  • Ability to use Service Advisor and basic computer functions.
  • Ability to operate vehicles and equipment used for diagnostic purposes.
  • Valid and clean drivers license required.
  • Fork lift license preferred.
  • Current DOT Medical card required.

Physical Demands:

  • Ability to lift items weighing at least 75 lbs. 
  • Ability to work in varying outside temperatures.
  • Ability to bend, stoop, reach, and grip.
  • Ability to stand for long periods of time.

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