Responsible for monitoring, distributing, and tracking all things related to equipment telematics, Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime.
You’ll focus on: - Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact)
- Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party
- Perform remote diagnostics using Service ADVISOR™ Remote and Remote Display Access (RDA)
- Quickly and accurately communicate summaries of actionable recommendations
- Create and maintain work orders with remote diagnostic segments
- Maintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
- Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- May participate in Factory Certified Capstone Training programs required for the development of skills and knowledge
- Maintains a clean work area and performs work in a neat and orderly fashion
- Maintains current knowledge of John Deere and competitive products
- Operates and demonstrates the latest John Deere equipment and Precision Technology
- Assists customers and employees with Precision Technology troubleshooting on Farm and remotely
- Coordinates the execution of the dealership’s John Deere Precision Technology strategy
- Assists in leading the organization in the area of John Deere precision farming products
- Ensures understanding of John Deere Precision Technology solutions in Sales, Service, Parts, and all other departments
- Implements the adoption of modern technology and product offerings
- Develops and delivers employee and customer training for John Deere Precision Technology solutions and advanced precision farming products
- Provides solutions-based business consulting services to customers (i.e., advising customers on optimizing performance, reducing costs, operation efficiencies, etc.)
- May also support the dealership efforts with third-party providers (Certified Crop Adviser, Ag Service Provider, etc.) and related John Deere businesses
- Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company’s Safety
- Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner
What we are looking for: - Interested in Agriculture and Technology
- 2+ years’ experience performing service repairs and diagnostics, specifically mechanical, electrical, and hydraulic systems; agricultural and turf equipment preferred.
- Demonstrated outstanding customer service and communication skills
- Experience with basic computer functions.
- Experience writing and speaking effectively to individuals and groups
- Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
- High School Diploma, GED, or equivalent experience
- Works well in a demanding environment with flexible/non-standard work hours based on the seasonal demand of Agriculture
- Works well independently and is resourceful in finding solutions
- Solid organizational, interpersonal, analytical and communication skills
- Willingness and desire to learn about our products and customers continuously
The opportunity to build a great career path, industry leading benefits, a fun environment, and owners that work right alongside us each day!
