Machine Monitoring Specialist in , MI at Tri County Equipment

Date Posted: 5/16/2023

Job Snapshot

Job Description

Responsible for monitoring, distributing, and tracking all things related to equipment telematics, Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime. 

You’ll focus on: 

  • Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact)
  • Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party
  • Perform remote diagnostics using Service ADVISOR™ Remote and Remote Display Access (RDA)
  • Quickly and accurately communicate summaries of actionable recommendations
  • Create and maintain work orders with remote diagnostic segments
  • Maintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
  • Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
  • May participate in Factory Certified Capstone Training programs required for the development of skills and knowledge
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Maintains current knowledge of John Deere and competitive products
  • Operates and demonstrates the latest John Deere equipment and Precision Technology 
  • Assists customers and employees with Precision Technology troubleshooting on Farm and remotely
  • Coordinates the execution of the dealership’s John Deere Precision Technology strategy 
  • Assists in leading the organization in the area of John Deere precision farming products 
  • Ensures understanding of John Deere Precision Technology solutions in Sales, Service, Parts, and all other departments 
  • Implements the adoption of modern technology and product offerings 
  • Develops and delivers employee and customer training for John Deere Precision Technology solutions and advanced precision farming products 
  • Provides solutions-based business consulting services to customers (i.e., advising customers on optimizing performance, reducing costs, operation efficiencies, etc.) 
  • May also support the dealership efforts with third-party providers (Certified Crop Adviser, Ag Service Provider, etc.) and related John Deere businesses
  • Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company’s Safety
  • Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner

What we are looking for: 

  • Interested in Agriculture and Technology
  • 2+ years’ experience performing service repairs and diagnostics, specifically mechanical, electrical, and hydraulic systems; agricultural and turf equipment preferred.
  • Demonstrated outstanding customer service and communication skills
  • Experience with basic computer functions.
  • Experience writing and speaking effectively to individuals and groups
  • Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
  • High School Diploma, GED, or equivalent experience 
  • Works well in a demanding environment with flexible/non-standard work hours based on the seasonal demand of Agriculture
  • Works well independently and is resourceful in finding solutions
  • Solid organizational, interpersonal, analytical and communication skills
  • Willingness and desire to learn about our products and customers continuously

The opportunity to build a great career path, industry leading benefits, a fun environment, and owners that work right alongside us each day!

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.