Brandt is currently seeking a Machine Monitoring Manager for our Customer Support Centre in Regina, SK.
The successful candidate will be responsible for taking a proactive approach by utilizing the latest technologies and available equipment data to provide recommendations that allow our customers to optimize their fleets. The Machine monitoring manager will be tasked to build a world class, profitable machine monitoring program across all Brandt divisions. Managing the machine monitoring team, the monitoring manager will oversee monitoring programs, machine connectivity and machine data. The successful candidate will work with the FleetWise department, branches, and field teams to connect and sell connectivity and monitoring programs to our customers.
This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems.
Duties & Responsibilities:
- Build, develop, train and coach the Machine Monitoring team
- Design and implement a machine monitoring program and monitoring roadmap across all Brandt divisions
- Grow machine monitoring enrolment and profit for the department
- Find efficiencies to streamline processes for monitoring and connectivity for faster response times to alerts, connections and how Brandt and our customers utilize information
- Effectively communicate the appropriate actions to the service departments or customers via telephone, e-mail, or ticketing system
- Understand and support telematics and monitoring systems for all Brandt products and implement into a monitoring program. Find new ways to effectively monitor and report other makes and models of equipment outside the current Brandt portfolio
- Review monitoring data to identify emerging issues occurring across all of Brandt and communicate to stakeholders. Follow up on those issues and identify learning opportunities
- Work with the Brandt Technical Assistance Center to develop and implement service bulletins on emerging issues
- Review customer fleet reports and establish process and provide continuous improvement
- Meet KPI’s for the Machine Monitoring Center
- Minimum 200 tickets monthly
- Fleet reports distributed within 7 days of the month
- 100% of maintenance alerts sent out
- Provide coverage during peak times for JDLink administrator
- Review connectivity pricing and make sure that Brandt is competitive in the marketplace.
- Review current monitoring software and needs of the monitoring department for future growth
- Other duties as assigned
