Internal Service Advisor in Ames, IA at John Deere Ag and Turf Division

Job Description

Job Summary

The Internal Service Advisor will provide feedback on all cases created by Van Wall Technicians. Additionally, this individual will verify cases for accuracy and completeness prior to being submitted to John Deere.  They will share best practices for service cases among all Van Wall locations.  Also, they will help improve Technician’s diagnostic and repair abilities resulting in less downtime and reduced costs for our customers.  Ideally this role will sit out of our Ames, IA facility however it can be based out of another Van Wall location within 60 miles of Ames, IA.

Essential Duties and Responsibilities

Resource for Technicians, Service Managers, Service Advisors, and Parts Leads to help resolve critical product problems by assisting in diagnosis, repair and sharing of best practices

Ensures all necessary information is documented with in the CCMS case prior to submission to John Deere

Coordinates CCMS cases between Technicians and John Deere CCMS Factory Support as needed

Maintains up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics

Assists in helping to identify technical training needs or gaps by communicating with management and training coordinator

Proactively seeks and participates in available company-sponsored training, in an effort to develop and advance knowledge base and skill set

Responsible for delivering high level customer experience through efficient case resolution management

Position Qualifications

5+ years of experience in Service and Parts department operations

Experience using Service Advisor, Parts Advisor, Expert Alerts, Machine Health Dashboard, or other computer based diagnostic repair tools required

Experience with mechanical, electrical, and hydraulic systems used in off road, construction, ag, lawn, or heavy equipment

Experience communication effectively verbally and in writing

Experience working with customers

High School diploma, GED, or equivalent experience required; Associates degree preferred

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources 

Equal Opportunity Employer, including disabled and veterans.

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