Grade Control Senior Support Specialist in Lisle, IL at West Side Tractor Sales

Date Posted: 10/17/2020

Job Snapshot

Job Description

This position is responsible for supporting the products sold within the machine control positioning division. This senior role includes technical support and training in the field with customers and within the dealership.

Job Requirements

Job Duties:

•         Provide advanced technical guidance, product specification, and customer demonstrations for construction machine control and related applications in the designated territory.


•         Provide after-sale support and troubleshooting to ensure timely follow-up and resolution to customer issues.


•         Properly train mechanics to perform installs to satisfaction. Perform Machine Calibrations and measure up.


•         Diagnose hydraulic and electrical issues that affect the performance of the machine control system.


•         Support various types of Machine Control technology to assist in troubleshooting and customer training.


•         Train customers and employees in a classroom and or jobsite.


•         Manage required support-related information, forms and paperwork.


•         Participates in West Side’s Safety Program


•         Other duties as assigned

 Experience, Education, Skills & Knowledge:

•         Five to seven years of machine control or survey experience required


•         Background knowledge of Trimble, Topcon or Leica Machine Control product lines


•         Background knowledge of model building and Take off Software (Carlson, Agtek, Business Center)


•         Ability to change priorities and remain productive in a fast-paced work environment


•         Perform duties with a sense of urgency, exceeding customer expectations


•         Ability to use standard desktop applications such as Microsoft Office, Internet and industry specific applications


•         Valid driver’s license and acceptable driving record per the company policy


•         Ability to travel within assigned territory and work flexible hours

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