Field Service Technician in Carrollton, MO at Ag-Power Inc.

Date Posted: 12/4/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/4/2022

Job Description

Description

Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

  • Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
  • Participates in required Service EDUCATE Training programs
  • Supports customer clinics
  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment o Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties

Job Requirements

Qualifications

Experience, Education, Skills and Knowledge:

  • 4+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced or Master Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred Ag-
  • Valid driver’s license required; CDL (Commercial Driver’s License) preferred
  • Ability to operate a Field Service Truck, 1 ton to CDL Classification (16,000lbs. – 33,000lbs.) o Fork lift license preferred
  • While performing the duties of this job the employee is regularly required to stand; walk; use hands to handle or feel.
  • The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee is regularly required to lift 10 pounds up to 25 pounds.
  • The employee is frequently required to lift up to 50 pounds.
  • The employee is occasionally required to lift up to 75 pounds.
  • While performing the duties of this job, the employee is regularly required to talk and hear.

Work Environment:

  • While performing the duties of the job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles.
  • The employee is frequently exposed to outside weather conditions.
  • Employee is frequently exposed to loud noise levels.

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