Position Specifics:
Department: Service
Reports to: Service Manager, Road Tech Manager or Shop Foreman
Supervises: None
Purpose:
Independently performs complex on-site diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf/construction and forestry equipment. May require some direction or guidance from the Service Manager, Road Tech Manager, or Shop Foreman.
Essential Functions:
- Performs complex on-site diagnostics and repairs on agricultural and turf/construction and forestry equipment and established products
- Participates in Service EDUCATE Training programs
- Supports customer clinics
- Reviews and explains any maintenance, repair or other service concerns directly with the customer and documents on work order
- May promote and sell dealer service programs directly to customers
- May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
- Maintains current knowledge of John Deere and competitive products
- Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time on a time card and for all material used in performing assigned duties
Experience, Education, Skills and Knowledge:
- 4+ years of experience performing service repairs
- Outstanding interpersonal and customer service skills
- Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
- Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf/construction and forestry equipment
- Ability to use Service Advisor and basic computer functions
- Ability to operate vehicles and equipment used for diagnostic purposes
- Proficient oral and written communication skills
- Ability to lift at least 75 lbs. repeatedly
- Advanced or Master Service Technician certification preferred
- High School Diploma or equivalent experience required; Associates degree preferred
- Valid driverâs license is required; CDL (Commercial Driverâs License) preferred; driving record must meet CDL and company driving requirements
- Fork lift license preferred
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
