Field Service Technician (Heavy Equipment Mechanic) in West Haven, UT at Honnen Equipment Co.

Job Description

Honnen Equipment Co., your authorized dealer for John Deere Construction & Forestry equipment. Since 1963 Honnen operated with a philosophy of not just meeting, but exceeding, customers’ expectations. Honnen is one of the oldest and largest John Deere dealers in North America, now operating out of 11 locations in 4 different states covering the Rocky Mountain Region. Our mission here is to partner with our customers to provide superior value through the lowest owning and operating costs while representing world-class products.

We offer our employees full benefits at competitive premiums as well as a contributing 401K, paid time off, paid holidays, and a performance based incentive program. For our service technicians/service staff we offer the opportunity and training to not only work on John Deere but also on other heavy equipment products as well. Sound like a team you would like to be a part of?  Complete an application today!

Position Summary:

Independently performs complex diagnostics, service repairs, rebuilding jobs and maintenance work on customer and/or dealer owned equipment. Completes daily tasks at customer job sites in a safe, efficient and capable manner, using the least number of labor hours necessary.

Essential Job Functions:

• Performs complex diagnostics, service repairs and maintenance work on customer and/or dealer owned equipment.
• Maintains current knowledge of John Deere and competitor products and keeps abreast of all changes in various models of equipment sold and serviced by the distributor.
• Reports each service call or repair job at the end of each shift, giving the following information: (a) customer's name, (b) make and model of unit, (c) serial number, (d) hours worked, (e) travel time, (f) details of work performed, problems encountered, time required, (g) parts, equipment and supplies used.
• Reports in complete detail as above with regard to warranty situations handled.
• Brings to the attention of the Shop Manager/Foreman any additional work required on a unit.
• Notifies Shop Manager/Foreman if equipment or vehicle is not in serviceable condition or constitutes a safety hazard.
• Keeps service bulletins and parts literature current and orderly at all times.
• Conducts himself in the presence of customers in a manner which will retain a good opinion of the company and the Service Department.
• Takes advantage of all opportunities to attend schools and training sessions in order to upgrade technical competence.
• Follows all safety rules and regulations when performing work assignments.
• Mentors Service Technicians and Apprentices.
• Performs other duties as assigned by Manager.