Field Dispatcher in Fishersville, VA at James River Equipment

Date Posted: 10/24/2019

Job Snapshot

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Job Description

The history of James River Equipment dates back to 1926 when Rudolph Romer opened his first John Deere Dealership in Holly, Colorado. In 1977, the Romers made the decision to expand eastward and purchased four construction and forestry dealerships in Virginia which were combined to form James River Equipment. Since 2001, James River Equipment has added on average one new location and one new partner per year. The mission of James River Equipment is to provide values to our customers, do it profitably and ethically, do it for the long term and have fun while doing it! Integrity, loyalty and honesty are at the heart of every James River Equipment business.  

Job Details:  

James River Equipment is currently seeking a Field Dispatcher for our Fishersville, VA location. If you're the kind of person who strives to do great work, excels in creative environments, thrives in teams, and lives for problem-solving - this is the place for you. At James River Equipment, your ideas, experiences, and values matter. You will be rewarded in ways that matter through opportunities for career growth; ongoing training through John Deere University and through outstanding compensation, incentives and benefit programs – Health, Dental, Vision, Disability, 401k match and profit share.  

Field Dispatcher  

Job Responsibilities:  

Schedules and dispatches field technicians for equipment repair and maintenance 

Answers phone calls directed to the service department 

Coordinates and prioritizes service repairs with customers 

Troubleshoots and assigns appropriate technician for repairs and coordinates with internal departments 

Establishes and maintains a status board for field repairs 

Opens work orders and takes care of all paperwork to include; purchase orders, timesheets & work orders  

Job Requirements:  

Minimum 2 years’ experience in dispatch and service administration in same or related field 

Solid customer service, administrative and computer skills 

Strong written and verbal communication skills with ability to sell at customer level 

Ability to pass a background and pre-employment drug screen test 

High school degree or equivalent


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