Description
The Digital Specialist is responsible for sales and support of the Riesterer & Schnell Data Management programs and the connected machine fleets in their areas. They ensure that quality data is coming in from equipment and help customers use that data to make economic and agronomic decisions.
Job Responsibilities/Duties
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- Assists the Digital Specialists team on various data related projects and customer interactions
- Promote the use of the John Deere Operations Center as a central hub for data and JDLink as the preferred way to get the data into the Operations Center.
- Provide customer support and coaching for data management software from John Deere and others providers chosen by Riesterer & Schnell
- Ability to collect, interpret and present different layers of agronomic related data
- Facilitate precision training, attend company clinics, meetings and other special events and actively participate.
- Demonstrates effective organization and communication skills while maintaining multiple points of contact
- Assists customers with data cleanup and editing to ensure they have quality data
- Work closely with the sales team and the Product Specialist team to mainsteam demonstrations, customer experiences and internal training topics
- Utilize third party software programs to optimize customers data insights
- Promptly responds to customers in the dealership and over the phone. Routinely visits customers to build long-term business relationships
- Creates effective agronomic and equipment related reports as needed
- Review in- season data collected daily for data management customers. Identify any issues with collected data and work with customer to ensure proper documentation
- Understand the use of John Deere Greenstar Displays and other hardware to ensure proper documentation is taking place
- Support parts, service and sales departments with precision related training
- Present a positive, professional image through dress and conduct at all times.
- Maintains office, company vehicle and other assigned areas in a clean, neat and safe manner.
- All other duties as assigned