Customer Support Advisor in Greensboro, NC at James River Equipment

Date Posted: 10/24/2019

Job Snapshot

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Job Description

The history of James River Equipment dates back to 1926 when Rudolph Romer opened his first John Deere Dealership in Holly, Colorado. In 1977, the Romers made the decision to expand eastward and purchased four construction and forestry dealerships in Virginia which were combined to form James River Equipment. Since 2001, James River Equipment has added on average one new location and one new partner per year. The mission of James River Equipment is to provide values to our customers, do it profitably and ethically, do it for the long term and have fun while doing it! Integrity, loyalty and honesty are at the heart of every James River Equipment business. 

Job Details: 

James River Equipment is currently seeking a qualified Customer Support Advisor for our Greensboro location. If you're the kind of person who strives to do great work, excels in creative environments, thrives in teams, and lives for problem-solving - this is the place for you. At James River Equipment, your ideas, experiences, and values matter. You will be rewarded in ways that matter through opportunities for career growth; ongoing training through John Deere University and through outstanding compensation, incentives and benefit programs – Health, Dental, Vision, Disability, 401k match and profit share. 

Customer Support Advisor 

Job Responsibilities: 

Sell aftermarket replacement parts, machine attachments and repair services to an existing customer base 

Perform basic inspections on customer’s machines to generate parts and service sales opportunities 

Work closely with product support operations to generate timely and accurate customer quotations 

Perform new machine delivery introductions to ensure customers are aware of JRE services and department member contact information 

Utilize company systems to maximize call planning, opportunity management and product information 

Job Requirements: 

College or Technical degree preferred Previous experience in the equipment industry preferred, however, industry related skill sets, knowledge or experience will be considered 

Excellent written and verbal communication skills 

Ability to multi-task, prioritize and manage time effectively 

Ability to work in a team environment 

Proficient in Microsoft Office 

Self-starter and comfortable working independently in a fast paced environment


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