Customer Service Advisor in Grand Forks, ND at True North Equipment

Date Posted: 9/15/2020

Job Snapshot

Job Description

Act as the go to person for Turf customer support. Assist the Service Manager in maintaining accurate and on-time reports and records, relative to the service department’s operation within the dealership. Serves as the Turf customer solutions provider for the Grand Forks location. Supports a safe working environment at the dealership working closely with the True North Equipment Safety Manager. 

True North Equipment has been in business since 1949 and has 10 locations with nearly 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You! 

It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard-workers, always willing to dive into a new challenge and who are eager to learn. We strive to provide you with limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!

You’ll focus on:  

  1. Lead contact for Turf Service customer relations
  2. Provide frontline Turf Customer Support by utilizing the dealer systems such a as Service Advisor and Dealer Path to provide direction or plan of action to customers before fielding those calls/interactions to a technician  
  3. Provide scheduling support for technicians to insure minimal gaps in work flow to technicians  
  4. Contact customers when work is completed and arrange timely pick up and deliver of customer machines  
  5. Manage and maintain customer machine inspection data on shared drive and work with the location Service Manager to ensure data is accurate and timelines are met 
  6. Fields internal and external customer inquiries to the Service Department, to include answering the phone and being the backup when the Service Manager is out
  7. Support setup logistics of Turf products and assist in the delivery process
  8. Opens and edit work orders as directed by the Service Manager, and maintain control until they are closed and invoiced
  9. Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager  
  10. Maintains Service Department filing, mailing and records 
  11. Updates customer profiles or other information from the customer work orders
  12. Maintains accessories and supplies and prepares replacement orders including the first aid cabinet, checking the fire extinguishers & eye wash stations weekly per the Safety Manager
  13. Supports safety compliance, paperwork, quarterly inspections, safety training paperwork, and OSHA logs per the Safety Manager
  14. Schedules and tracks all oil changes, service work and DOT maintenance for shop vehicles, including delivery and pickup of these vehicles
  15. Makes sure warranty parts are cleared out monthly, and will help with parts inventory
  16. Ensures new tools are inscribed, loaded to ToolsGuard and stored properly in the tool room and maintains a clean and organized tool room
  17. May assist in the shop as necessary (PDI Turf mowers, unloading new equipment etc)
  18. Running parts or working as a driver when necessary
  19. Prepare and distribute Service Technician productivity & efficiency reports
  20. May assist sales department with inventory tracking and finding serial numbers as needed per Service Manager
  21. Coordinates with an outside local retailer in Grand Forks for setup of new John Deere equipment sold at their retail location, inputs all machines sold by local retailer in the John Deere Systems, coordinates all pre-delivery of machines sold, and schedules all repairs of machines as needed for local retailer.
  22. Must be able to work every other Saturday that the service department is open and a 45 hours plus per week
  23. Must be able to maintain reliable attendance 

What we are looking for: 

  1. Basic knowledge of accounting practices
  2. Excellent people/speaking skills
  3. Ability to use standard desktop load applications such as Microsoft Office and internet functions
  4. Knowledge of office procedures
  5. General understanding of mechanical/technical terms is preferred
  6. High School Diploma or equivalent experience
  7. Valid Driver’s License is required, must be able to drive company vehicles based on company standards 


Total Rewards Package:

The opportunity to build a great career path, industry leading benefits, a fun environment, and owners that work right alongside us each day!

  1. Competitive salary depending on years of experience
  2. Insurance: Health insurance with 100% single premium paid, 50% SPD or family premium paid; TNE covers 50% of all dental and vision premiums; 100% of short/long-term disability insurance, and life insurance.
  3. 401K: TNE offers 401K with company matching for qualified employees because who doesn’t want to save for retirement!
  4. PTO: Our generous PTO package is awarded to you on your FIRST day of employment. Take time off, we encourage it!
  5. Holidays: We have 7 paid holidays and a few other specials days for you to spend with your favorite people.
  6. Professional Development: Continuous professional training and growth opportunities because we value your growth at TNE.
  7. Community Involvement: Give back to your community with our paid time off for you to volunteer. You can also use this time for your doctors’ appointments, too!
  8. Parental Leave: If you’re expecting or looking to start a family, we have paid parental leave because you have waited long enough for your bundle(s) of joy!
  9. AND SO MUCH MORE!

All full-time hires must pass a pre-employment background check and drug/alcohol screening.

True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.

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