Contact Center Parts Representative in Yuba City, CA at Valley Truck & Tractor Co.

Date Posted: 3/25/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Yuba City, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/25/2021

Job Description

Purpose:

Receives incoming calls regarding parts inquiries, also promotes and sells products and/or services over the phone to meet customer needs. In addition provides remote parts support for Service Technicians, assists with Parts reporting analysis and specialized marketing efforts.

Responsibilities:

  • Promotes and sells products and/or services over the phone to meet customer needs
  • Relays customer messages to the onsite staff through the use of the call log system
  • Assists Technicians with identifying and ordering parts for repair orders
  • Verifies the completion of customer orders and provides status updates as needed
  • Assists in keeping the call center clean and orderly
  • Follows up on shortages and expedites issues by reporting to the Onsite staff and Corporate Parts Manager
  • Provides administrative support to the Corporate Parts manager in regards to parts trend analysis, reporting and similar tasks as needed
  • Assists in external marketing efforts by making outbound calls, texting, and sending email notifications to customers
  • May assist in after-hours emergency parts support for both internal and external customers
  • May be required to work evenings, weekends and holidays
Qualifications

Qualifications:

  • 2+ Years of experience working at a Valley Truck and Tractor parts counter or higher position
  • Basic data entry/keyboarding skills
  • Basic parts, agriculture industry and machinery knowledge
  • Ability to multi-task several high priority items simultaneously
  • Ability to use the John Deere Parts Catalog computer application
  • Ability to work in a team environment
  • High School diploma or equivalent experience
  • Ability to sit for extended periods of time
  • Multi lingual skills preferred
  • Job Type: Full-time

Posting: #zr

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