Construction Equipment Technical Advisor in South Plainfield, NJ at Jesco Inc

Date Posted: 1/11/2023

Job Snapshot

Job Description

The Technical Advisor is responsible for providing support to JESCO personnel  and our customers to insure product issues are being resolved in a timely manner. They will use their industry experience, machinery background, and customer service skills to engage problems proactively and communicate with internal staff. This role is an influential part of the JESCO Technical Service team driving repair best practices, equipment technical leadership, and outstanding customer experiences.


Responsibilities

  • Be a team member within the JESCO Technical Assistance Center (JTAC) group
  • Act as the primary technical support person for the shop & field technicians and service department personnel in their assigned area.
  • Work directly with shop and field technicians in diagnosing complex or difficult product issues to determine root cause and corrective action needed.
  • Provide assistance in performing equipment or component failure analysis to determine if warranty coverage is applicable.
  • Act as the principal internal contact for OEM service personnel, engineers or product managers in resolving customer product issues.
  • Attend Customer at Risk (CAR) meetings in person or via conference call.
  • Evaluate technician capabilities and provide training and/or recommendations to management to improve technical skills and capabilities. 
  • Review fluid analysis results and provide recommendations to internal or external customers on any correction action needed or recommendations to improve results.
  • Provide support to sales on any complex or new machine attachment installations to insure equipment is installed in accordance with OEM guidelines to minimize application failures.
  • Work with sales and product support to resolve machine application issues, particularly those caused by machine modifications, work tools and other attachments.
  • Provide assistance to sales on high opportunity or new product demonstrations.
  • Work with key customers to help them improve maintenance practices to increase machine performance, reliability and uptime.
  • Document and communicate as part of the JESCO Technical Assistance Center (JTAC) team all major product issues and resolutions to be shared across company service departments.
  • Review branch service department’s equipment and tooling and provide recommendations to management in order for them to effectively service specific equipment in their territory.
  • Achieve Factory Level Technical Certifications for product lines represented by JESCO
  • Assist in technician recruiting initiatives and determining qualifications and capabilities during interviews with prospects.
  • Assist Product Support Sales Representative (PSSR) team in quoting large or complex repair jobs.
  • Assist in performing trade evaluations on multi-unit deals or high dollar value trades.
  • Attend local Industry Association meetings as necessary.
  • This role may require the employee to be engaged with customer outside of normal daily working hours.

Benefits

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off
  • Short/Long Term Disability
  • Growth opportunities
  • American Funds/College America 529 Savings Plan (college savings plan)
  • Verizon Wireless discount
  • EAP (Employee Assistance Program) – includes three (3) free counseling sessions
  • Paid Training
  • Family owned and operated
  • Long term job security
  • Health and wellness
  • Paid Holidays
  • Discounts on products
  • Above average industry pay

JESCO, Inc. is an equal opportunity employer. “All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

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