Connected Support Specialist in Pacific Junction, IA at Agrivision Equipment

Date Posted: 4/29/2021

Job Snapshot

Job Description

Job Summary:

AgriVision Equipment Group is seeking a highly motivated Ag Technology professional to work with customers and internal departments to support technology including guidance, automation, and data for product, software and service offerings. The person in this role will be responsible for quickly troubleshooting and resolving customer and employee technology issues. They will also work with other team members to pro-actively implement solutions that improve customer experience and satisfaction.

As a Connected Support Specialist, you will:

  • Pro-actively identify customer support needs and create solutions including educational videos and instruction manuals to pro-actively eliminate downtime or provide solutions to common failures.
  • Maintain current product knowledge on all new/used equipment potentially saleable by the dealership, including features/benefits and machine compatibility/ technology integration.
  • Will help to Develop and deliver customer and employee training for VAS, advanced precision farming products, and ensure understanding of Precision Ag and precision farming products across all departments. Develop and execute plans to ensure ongoing Precision Ag mainstreaming across all departments.
  • Assist in leading the organization in the area of John Deere precision farming products and serve as the internal and external technical specialist.
  • Manage customer support packages and ensure time is allocated and/or billed properly
  • Exhibits outstanding communication skills and cooperates with other departments and locations. Promotes teamwork, maintains a positive attitude and supports the concept of one face to our customers.
  • Responsible for JDLink registrations and transfers new/used for the store. Helps customer with account validation and training on myjohndeere.com.
  • Setup and troubleshoot technology for combines, sprayers, floaters, tractors, self-propelled forage harvesters, planters, tillage and RTK systems.

Knowledge, Skills and Experience:

  • 2-5 years of experience in an agricultural-related role with activities such as sales, service, training, or other related work. Prior experience with JD technology and support is preferred.
  • Associate degree, or higher, in an agricultural-related major or equivalent experience.
  • Solid communication skills. Can deal with and effectively resolve challenging customer issues.
  • Extremely organized, sensitive to deadlines and accessible based on business needs.
  • Must be driven to achieve results, highly attentive to detail and accuracy.
  • Ability to multitask, manage multiple priorities, meet short/changing deadlines and is energized by a fast-paced environment.
  • Ability to thrive under pressure, in a high performance, fast paced environment without compromising quality.
  • Can build relationships through phone interaction and/or web-based communications
  • Demonstrate analytical and problem-solving abilities.

Who we are:

AGRIVISION EQUIPMENT Group is one of the top John Deere Dealerships in the United States. We credit our success to our knowledgeable, competitive, hardworking and passionate employees that strive for excellence in everything they do.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we are 17 locations strong supporting southwest and southcentral Iowa, northwest Missouri and southeast Nebraska.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. There's a lot we can train with the right individual who is willing to work hard, make customers our #1 priority, and who is committed to integrity, results, servant leadership, innovation, and commitment.

No matter the location, or the role, every AgriVision Equipment employee shares one purpose: To care for customers linked to the land by walking with them to build a better tomorrow. Our purpose motivates us day-in, day-out: to see and lead far into the future.

If that sounds like something you'd like to be a part of, read more below and apply today.

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