CCE Product Account Manager in Calistoga, CA at Belkorp Ag, LLC

Date Posted: 4/5/2021

Job Snapshot

Job Description

Title: CCE Product Account Manager                         

Department: Whole Goods  

Reports to: CCE Product Sales Manager                                  

Supervises: None   

FLSA Status: Exempt


This position is responsible for the sales, rentals and relationships with key customer accounts. To represent those customer segments for the compact construction line that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor. Responsibilities include sales, customer support, technical support, planning and key customer account business operational optimization.  

Responsibilities and Duties:

  1. Manage key customer account relationships to provide a differentiated customer experience.   
  2. Proactively assess, clarify, validate and communicate key customer account needs on an ongoing basis.  
  3. Provide value to key customer accounts by developing solutions that save time, reduce risk and increase profits.   
  4. Develop a contact plan that meet the individual needs of your key customer accounts.
  5. Meet sales volume and sales objectives on assigned key customer accounts.  
  6. Influence customer account trade cycles and current and future needs.  
  7. Update and retain relevant customer account information such as equipment and operational information in the customer relationship management system  
  8. Engage with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.  
  9. Represent company in the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
  10. Maintain current product knowledge of all equipment, parts, and services available to customer accounts.
  11. Maintain current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.   
  12. Maintain and communicate current knowledge of customer account operational requirements, both agronomic / turf industry and / or business goals.
  13. Monitor and timely communicate any competitive activity to management.
  14. Coordinate new equipment field demonstrations.
  15. Coordinate dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.
  16. Actively participate in local and regional industry associations. 
  17. Attend applicable sales training events and seminars.
  18. Maintain assigned company vehicles and equipment.
  19. Maintain a clean work area and perform work in a neat and orderly fashion.
  20. Follow all safety rules and regulations in performing work assignments.
  21. Other duties as assigned. 

Essential Job Functions Office:

  1. Lifting, pushing, pulling up to 25 pounds
  2. Sitting up to 6 hours a day 
  3. Walking or standing up to 3 hours a day 
  4. Squatting/kneeling up to 1 hour a day
  5. Computer/Keyboard work up to 6 hours a day
  6. Repetitive Hand Use up to a day 6 hours a day
  7. Travel to locations up to 50% of the time. 

Experience, Education, Skills and Knowledge: 

  1. Must possess customer first attitude and strong interpersonal skills
  2. Excellent customer relationship skills
  3. 5+ years equipment sales experience
  4. Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements
  5. Business, financial and logistical management knowledge
  6. Knowledge of relevant agronomic practices and trends
  7. Knowledge of key customer account agronomic operations
  8. Ability to read, write and speak effectively and respectfully
  9. Ability to use software applications including Microsoft Office and internet functions 
  10. Basic data entry, keyboard typing and computer skills
  11. Basic knowledge of accounting practices
  12. Available to work flexible hours and weekends as required
  13. Ability to work in a team environment 
  14. Possess a valid California driver’s license and a clean driving record

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