CAD Mobile Service Technician in Winterset, IA at Agrivision Equipment

Date Posted: 9/11/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Winterset, IA
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:
    9/11/2020

Job Description

Commercial Applicator Dealer (CAD) Mobile Service Technician

Department: CAD Service

Reports to: CAD Service Manager

Primary Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer commercial applicator agricultural equipment. As an independent operating representative of the company this individual must be able to effectively manage time, customer relationships, work order process completion - and also function effectively as a key player in larger support network of service professionals.

Responsibilities:

  • Performs complex on-site diagnostics and repairs on commercial applicator agricultural equipment and established Ag Management Solutions (AMS) products
  • Participates in required Service EDUCATE Training programs
  • Supports customer clinics as needed
  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and their representatives and documents on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of mobile service vehicle, inventory, tools and equipment
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties

Qualifications:

  • 4+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced or Master Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; CDL (Commercial Driver’s License) preferred
  • Fork lift license preferred

Benefits

  • Comprehensive benefits package including medical, dental, life, disability insurance, paid-time-off (PTO) and 401K with match

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