Branch Manager in Knoxville, TN at Meade Tractor and Meade Equipment

Job Description

Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we’re ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hardworking landowners, landscapers, farmers, loggers, construction companies and homeowners. As we grow, we’ll need people ready to grow with us. Start your new journey today.

We offer an excellent benefit package for you and your family.

Aftermarket / Branch Manager 

Purpose:

Manages Service and Parts team(s) for the organization to maximize return on investment by optimizing Service and Parts processes to ensure internal and external customer satisfaction. Manages daytoday operations of the branch with expense and profitable focus on service labor, part sales. Attracts, retains, and effectively engages department personnel.

Responsibilities:

1. Creates annual Service and Parts department goals and budget, in alignment with the organization’s financial and operational goals for the locations within their region
2. Works with Corporate Service Manager, fellow Regional Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan
3. Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals
4. Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction
5. Identify and drive continuous service and parts process improvements
6. Identify new opportunities and develop actionable plans grow service and parts sales 
7. Identify and improve operational effectiveness of facilities, mobile vehicles, other assets
8. Prepares and analyzes Service department reports; uses data to help drive improvement and growth
9. Manages recruiting, staffing, and employee development activities for Service Advisors, Parts Leads and Techs 
10. Resource for Service Advisors and Parts Leads to help resolve work order issues and customer complaints
11. Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set
12. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
13. Ensure that company’s reputation and image in the community is consistent with company Core Values
14. Responsible for delivering high level customer experience
15. Work extended hours and weekends as necessary

Experience, Education, Skills, and Knowledge

1. 10+ years of experience in Service and Parts department operations  
2. Ability to use standard desktop load applications such as Microsoft Office and internet based functions
3. Strong communication skills with customers and direct reports
4. Ability to write and speak effectively to individuals and groups
5. Ability to lead teams and hold people accountable
6. Familiar with John Deere and competitive products
7. Strong understanding of financial principles relative to Service and Parts department operations 
8. Ability to analyze and interpret internal reports
9. Ability to work extended hours and weekends as needed
10. Excellent customer service skills
11. High School Diploma or equivalent experience