Branch Coordinator in New Milford, CT at Finch Services, Inc.

Date Posted: 4/25/2021

Job Snapshot

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Job Description

Manages service and parts operations along with sales dept functions within the dealership to maximize return on investment by optimizing branch processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. 

Job Responsibilities: 

  • Oversee the daily maintenance and security of the facility  
  • Identify opportunities for asset or capital improvements and make necessary requests to leadership for approval. Implement capital improvement changes after approval is obtained 
  • Assist with ensuring appropriate staffing coverage of key positions during absences and identify when changes to staffing levels are needed 
  • Ensure a professional appearance of the facility and surrounding property 
  • Ensure employees in all departments receive any “all-employee” communication from the organization leadership team 
  • Resolve elevated customer issues as needed 
  • Act as the primary contact for local community events and decisions 
  • Assist in developing a positive reputation and image in the community that is consistent with the organization’s mission, vision, and values 
  • Lead regular team meetings between department managers and identifies and implements ways to foster teamwork between departments at the location 
  • May provide input to the hiring, development, evaluation, and effectiveness of the other employees and management team within their store 
  • May attend periodic meetings with senior leadership to obtain direction and guidance on company goals 
  • Ensures equipment information in the dealer business system and/or dealership website is accurate and timely updated 
  • Coordinates internal transfers of new equipment between dealership locations 
  • Coordinates the set-up process for stock equipment with the Service Department 
  • Coordinates demo equipment going in and out of building 
  • Participates in internal and external inventory audits to verify inventory records are accurate 
  • Communicates with sales managers and sales staff on equipment availability and order status 
  • Communicates regularly with other departments (used equipment, parts, service, accounting)  
  • Ensures John Deere Envirocrates and pallets are returned and reconciles monthly outstanding list 
  • Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures  
  • Maintains all departmental tools, equipment, and vehicles in good working order 
  • Follows all processes that are in place 
  • Other leaders in the store location(s) would work closely with this position 
  • Other duties as assigned by Service Manager


  • High School Diploma and a minimum of two (2) year's experience in Business Management/Administration
  • A minimum of two (2) years experience managing in a service industry. 
  • Demonstrated experience in effectively leading others 
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions 
  • Ability to write and communicate effectively to various levels of individuals and groups 
  • Basic understanding of financial principles  
  • Ability to analyze and interpret internal reports 
  • Basic understanding of order fulfillment processes 
  • High level of attention to detail and accuracy 
  • Ability to work extended hours and weekends 
  • Excellent customer service skills 
  • Fork lift certification preferred

Physical Demands:

  • Ability to lift items weighing 75lbs
  • Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist.
  • Ability to work in varying indoor and outdoor temperatures
  • Ability to load and unload truck deliveries to branch


  • All job offers are contingent upon successful completions of a drug test and background check.


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