Area Manager of Product Support in Omaha, NE at Brandt

Date Posted: 11/3/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Omaha, NE
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/3/2022

Job Description

Brandt is currently seeking an Area Manager of Product Support for our Northwest US region.

Duties & Responsibilities

  • Dealer Development – work with Dealers Service and Parts personnel to improve their experience with Brandt
  • Work with Dealers to ensure appropriate parts inventories are on hand to achieve over-the-counter parts fill metrics, especially during planting and harvesting seasons
  • Inspect warrantable parts held at the dealership branches to confirm failure mode to verify claim
  • Co-ordinate dealer service training
  • Act as a liaison between Dealer, Customer, and company to ensure a seamless relationship
  • Work with Dealers to resolve service issues that may arise on Brandt products
  • Make recommendations and work with Platform leads and Quality/Operations on resolution
  • Continue to investigate field issues until resolution is found
  • Monitor customer/dealer satisfaction upon resolution
  • Travel requirement up to 70% on an as needed basis
  • Assist the Service team in development of training materials.

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