Accounts Receivable Representative in Fargo, ND at RDO Equipment Co

Date Posted: 4/24/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    225 Broadway North
    Fargo, ND
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    4/24/2021

Job Description

This individual will be responsible for offering superior service to our customers and field staff. In addition, this individual will be accountable for collecting the receivables on an assigned territory.

Specific Duties Include:

  • Produce a minimum of 28 outbound contacts daily on a monthly average by using telephone calls, emails, and letters as the means. Be able to record the contacts accurately within the PFW system.
  • Take a minimum of 14% of the daily inbound activity on a monthly average originated by customers, store personnel, and any other party who contacts our department. This will be a result of telephone calls, emails, and letters. Be able to record the inbound activity accurately within the PFW system.
  • Collect on a portfolio of assigned receivable accounts.
  • Assist our customers with questions regarding their accounts.
  • Support the field staff by offering support on questions pertaining to credit and collections.
  • Complete accounting adjustments in an accurate and timely manner.
  • Make credit authorization decisions using the information and authority levels given.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.

    Job Requirements:

  • Minimum of 2 years collection and or customer service experience
  • Excellent verbal and written communication skills
  • Professional telephone etiquette
  • Basic knowledge of accounting
  • Accurate and proficient note taking
  • Ability to excel in team environment and individually
  • Proven record of exceeding daily, weekly, and monthly goals
  • Proficient with Microsoft Office products including Excel
  • Detail orientated
  • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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