Account Manager AG in Humphrey, NE at Platte Valley Equipment

Date Posted: 11/3/2022

Job Snapshot

Job Description

Long Description

Department:  Sales
Reports to:    Sales Manager
A Customer Account Manager is responsible for the sales to and relationship with key customer accounts.   Key customers accounts represent those customer segments that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor.  Responsibilities could include:  sales, customer support, technical support, planning and key customer account business operational optimization.  

•    Manages key customer account relationships to provide a differentiated customer experience.   
•    Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis.
•    Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.   
•    Develops a contact plan that meet the individual needs of your key customer accounts.
•    Meets sales volume and sales objectives on assigned key customer accounts.  
•    Influences customer account trade cycles and current and future needs.  
•    Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system  
•    Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.  
•    Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
•    Maintains current product knowledge of all equipment, parts, and services available to customer accounts.
•    Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.   
•    Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and / or business goals.
•    Coordinates new equipment field demonstrations.
•    Coordinates dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.
•    Attends applicable sales training events/seminars.
•    Maintains assigned company vehicles and equipment.

Experience, Education, Skills and Knowledge:
o    5+ years equipment sales experience
o    Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements
o    Business, financial and logistical management knowledge
o    Knowledge of relevant agronomic practices and trends
o    Knowledge of key customer account agronomic operations
o    Ability to work flexible hours
o    Excellent customer relationship skills with current and future decision makers
o    Associate’s degree in business, finance / accounting or agriculture-related discipline or equivalent work experience

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